Code Blue finalizes plan for expansion to Springfield

Pictures from the Code Blue Press Conference on February 26, 2010

CodeBlue, a division of Insurance Claims Management (ICM) headquartered in Eau Claire, WI, has finalized plans to expand its operation here with the expectation of employing 300 people in downtown within five years.

Recruitment of employees in a number of job titles has already begun. The $3.2 million command center is expected to employ 25 immediately and 150 by the end of 2011. Job interviews are underway.

The announcement was made Friday morning at a press event at the Greater Springfield Chamber of Commerce offices attended by Ohio Governor Ted Strickland. Chamber President and CEO Mike McDorman said it was held “to celebrate a very important announcement – some good news, no some great news, for our community, our region and our state.”

The process began more than two years ago when State Senator Chris Widener called McDorman to arrange a meeting in Columbus with Gross, a Madison County resident. Widener warned that Gross had said there was only a one percent chance he would expand in Ohio.

“A large number of people worked tirelessly as one team to make the seemingly impossible, possible for (ICM President and CEO) Paul Gross and CodeBlue to say ‘yes’ to Springfield and to Ohio,” McDorman said.

Gross said the effort on the regional and state level changed his mind about locating to Ohio and Springfield.

“We are not just happy to be in Springfield but we are elated to be in Springfield because of the workforce that is available here. People ask ‘what is the single most motivating reason you chose Springfield’ and it is because of the workforce,” he said.

He said that was evidenced in the people who helped put the deal together.

“These people are truly remarkable,” he said.

Strickland emphasized the importance of the announcement.

“This is a good day for the community , this is a good day for the region, it’s a good day for the state of Ohio,” Gov. Strickland said.

“Paul thank you, because you are not only bringing jobs but you are bringing hope to his region and so we thank you for your willingness to partner with us to do this,” he said.

CodeBlue provides active management for water mitigation, contents and salvage claims on behalf of insurance carriers nationwide, and the company will initially locate at One South Fountain (Credit Life Building) with plans to eventually move into the Bushnell Building across the street. Both buildings are owned by attorney Jim Lagos.

Paul Gross, President and CEO, said their plans to expand and establish this second location in downtown Springfield are the result of tremendous growth in the company’s Auto and Property claims management services. He said the new location will create hundreds of new jobs and double the size of the company by 2012.

“Our company has thrived during the recent economic downturn, precipitating the need for expansion,” said Gross. “We have been enjoying spectacular growth over the past 12 months. Overall business is up over 50 percent and our water mitigation business has more than doubled.”

State, regional, and local support for the project were also key to landing the project in Springfield.

CodeBlue’s property claims solutions are intended to improve customer satisfaction, reduce claim cycle time and lower severity costs. A property owner with water damage calls Code Blue, which attempts to have a contractor on scene within two hours so as to limit damage.

To provide such service, CodeBlue holds contractors accountable to the IICRC S500 standard, approved by the American National Standards Institute (ANSI), to return a water-damaged structure to pre-loss conditions as quickly as possible.

The S500 standard, known as “The Science of Drying,” specifies how to use physical water removal, evaporation, dehumidification and temperature control to eliminate unnecessary demolition, expensive replacement of costly structural materials, and collateral damage.

CodeBlue’s water mitigation process involves extracting water from affected materials, including carpeting, drywall/sheetrock and restoring the material to pre-loss condition if treated within 48 hours.

As part of the process, CodeBlue utilizes contractors throughout the United States to provide water mitigation services on site. Its network of contractors cover every zip code in the country.

Clark State Community College is working closely with the company to provide training services, including construction of a house will be continually flooded for training purposes.

The company has advertised locally and on its Website for supervisor/team leader, public relations specialist, property claims manager, property claims representative, contract network administrator and trainer.

About CodeBlue
CodeBlue, LLC is a wholly owned division of Insurance Claims Management, Inc. that specializes in innovative property claims management solutions. The company is headquartered in Eau Claire, WI where it operates a 24x7x365 customer service center that supports a wide base of insurance clients and manages nearly one million phone calls annually on behalf of its carrier customers.

Our team of subject matter experts specializes in creating cost and customer service efficiency for high frequency, low severity claims. Each of our solutions has been created to deliver unparalleled customer service in a cost effective and efficient manner every step of the way, from the outset of the First Notice of Loss (FNOL) through final audit and payment to the vendor.

For more information visit or call (715) 830-6000.

>>Company hiring, training for new business coming to SpringfieldSpringfield News-Sun

>> CodeBlue to hire 300 in SpringfieldDayton Business Journal

>>Code Blue’s new operation renews hope in city centerSpringfield News-Sun

>>Local company expanding, expects to employ 300 within 5 yearsSpringfield News-Sun

>> More press conference photos


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